We had an enjoyable stay at the hotel from 22 to 30 October 2026. Overall, there were many positives, particularly the friendliness and professionalism of the staff, the facilities and the family-friendly atmosphere. However, there are a few areas where some improvements would make the guest experience even better.
Areas for Improvement
Crêpe station: Having an additional member of staff at the crêpe station would help reduce waiting times and improve service.
Indoor swimming pool (KBR2): Showers should be installed in the indoor pool area, and the water temperature could be increased slightly, as it felt a little cold.
Safety: Non-slip tiles should be considered in relevant areas to minimise the risk of slips and falls.
Accessibility: Greater consideration should be given to wheelchair users, particularly around roads and pathways with drainage gullies, to ensure easy and safe access.
Fresh food counters: An additional member of staff preparing fresh omelettes and serving fresh juices would improve the breakfast experience.
Wi-Fi: The Wi-Fi connection was poor throughout the hotel and would benefit from significant improvement.
Access to KBR3: The route is quite hilly and challenging, particularly for children and elderly guests. Installing steps in suitable locations would make access considerably easier.
Vegetarian options: Although the food selection was good, a wider variety of vegetarian dishes would be appreciated.
What We Loved About the Hotel
Outstanding staff and customer service: The friendliness, politeness and helpfulness of the staff were undoubtedly one of the highlights of our stay. We would particularly like to thank Sahil, George (KBR1 Restaurant Manager), Vijay (Beach Bar), Sow (Reception), Giannis (Operations Manager), Nirmal (KBR1 Assistant Chef), George (Operations Manager), Nikos, Pannos, Angelika (Pool Bar), Sara (Pool Bar), Konstantina (Reception), Chris (Arrivals and Departures) and Liliana (Entertainment), who was always smiling and incredibly friendly. A special thank you also goes to the lovely cleaning lady from Nepal, looking after rooms 7201–7209, for her hard work. All these individuals helped make our stay memorable.
Food selection: A good variety of food throughout the hotel, with plenty of choice, although more vegetarian options would be welcome.
Thoughtful gestures: We really appreciated the parting gift and the additional gifts provided for children on the All Inclusive Plus package. These small touches make guests feel valued.
Drinks selection: A very good choice of alcoholic drinks.
Accommodation: Spacious rooms with good-sized showers and bathrooms.
Lounge areas: Plenty of comfortable and spacious lounge areas to relax in.
Family-friendly facilities: An excellent hotel for families, with plenty to keep children entertained, including the play area, arcade, table tennis and bouncy castle.
Beach Area – An Additional Suggestion
We appreciate that the beach area is not entirely within the hotel's control. However, subject to budget and planning permission, it would be fantastic if the hotel could consider investing in improving the beach by removing the stones and creating an artificial sandy area. This would make the beach much more enjoyable and accessible for all guests, particularly families with young children.
Final Thoughts
Overall, we had a lovely holiday and would like to reiterate our sincere appreciation to all the staff who made our stay so enjoyable. Their warmth, friendliness and willingness to help really stood out.
The suggestions above are intended as constructive feedback rather than criticism. With a few relatively straightforward improvements and some longer-term investment, the hotel could take an already enjoyable guest experience to an even higher level.
Thank you to the entire team for making our stay memorable. We hope to return in the future!
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